Effective from [01/01/2020]

Shipping

• We ship globally using trusted logistics partners including DHL, UPS and FedEx
• All Shop product orders are processed within 1 – 3 working days
• All Style Box and sourced product orders are processed within 3–5 working days
• Shipping fees are calculated at checkout or during consultation
• Express and insured options are available at additional cost

Important: SABON SALO LIMITED is not responsible for customs delays, VAT, duties, or fees imposed by the destination country.

Refunds & Exchanges

• All sales are final
• We do not offer refunds or exchanges for sourced or custom products
• Exceptions are rare and evaluated on a case-by-case basis, only if:
  • The item hasn’t shipped
  • The original seller authorises a return

For concerns, please email us at [email protected] with your Order ID and a full description of the issue.